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HELP & FAQ (Frequently Asked Questions):

 

Presales Questions:

  1. How quickly will my account be setup?
  2. Can I access and update my website through FTP 24 Hours a day?
  3. Can you register a domain name for me?
  4. Do you offer Money Back Guarantee?
  5. How often is my site backed up?
  6. Do you host Adult sites and warez site?
  7. Do you host international domain names?
  8. Will I get an email address @ my domain?

Technical Questions:

  1. Is PHP SafeMode turned off?
  2. Am I allowed to use .htaccess to password protect and do other things on my site?
  3. What is the path to Send Mail ?
  4. What is the path to Perl?
  5. What is the exact path to my hosting account?
  6. What is the address to my POP/SMTP Server?
  7. What is the address to my control panel?
  8. Where should I put CGI scripts for my domain?
  9. Dothostpro.com What is your DNS info?
  10. How do I view my statistics?

Account & Billing Questions:

  1. What name appears on Credit Card Statement?
  2. Can I upgrade my plan later?
  3. How do I cancel my account?

 

ANSWERS TO PRE-SALES QUESTIONS:

  1. How quickly will my account be setup?

    Your account is usually set-up within 24 hours of signing up. Sometimes, it is within few minutes or sometimes within few hours. But never more then 24 hours. Upon submission of the on-line order form, you will receive a confirmation email with your password and instructions on how to get started.
    TOP

  2. Can I access and update my website through FTP 24 Hours a day?

    Yes, you can access and update your website through FTP 24 hours a day.
    TOP

  3. Can you register a domain name for me?

    Yes, we can register domain name for you or you can do it yourself by going to the URL below.
    Domain Registration Page
    TOP

  4. Do you offer Money Back Guarantee?

    Yes, we do offer 14-days no questions asked money back guarantee. You can simply ask us for refunds. No questions would be asked from you. TOP

  5. How often is my site backed up?

    Your website is backed on a weekly basis. But keeping backups is no our responsibility. Your site control panel allows you to make your own back-ups. So please make sure to keep your updates upto date. TOP

  6. Do you host Adult sites, warez site or child pornography site?

    Yes, we do allow you to host Adult Websites. But we do NOT host warez site or child pornography sites. TOP

  7. Do you host international domain names?

    Yes, we welcome international domain names. We host domain names with any extension (something.com, something.net, something.org, something.cc, something.anything).
    TOP

  8. Will I get an email address @ my domain?

    You will actually have an infinite amount of email addresses with any account. Any word before the '@' sign of your email address will be valid. You can have: sales@yourdomain.com, info@yourdomain.com, anythingyoulike@yourdomain.com.
    TOP

ANSWERS TO TECHNICAL QUESTIONS:

  1. Is PHP SafeMode turned off?

    Yes! PHP SafeMode is turned off. But each PHP script which is processed by the PHP Engine is logged. TOP

  2. Am I allowed to use .htaccess to password protect and do other things on my site?

    Yes! You are allowed to use .htaccess to password protect your website and set another preferences like preventing hot linking of images and etc. TOP

  3. What is the path to Send Mail ?

    Path to SendMail is /usr/sbin/sendmail . TOP

  4. What is the path to Perl?

    Path to Perl is /usr/bin/perl . TOP

  5. What is the exact path to my hosting account?

    Depends on the server name you are on. Please refer to the signup e-mail you received. TOP

  6. What is the address to my POP/SMTP Server?

    Your SMTP and POP, both servers are:
    mail.yourdomain.com
    TOP

  7. What is the address to my control panel?

    Again, please refer to the sign-up e-mail you received. TOP

  8. Where should I put CGI scripts for my domain?

    If you are on the servers using the Ensim Control Panel, then please place your CGI Scripts inside the cgi-bin folder. But, if you are on the Cobalt RaQ Server you can place your CGI Scripts anywhere in your web folder. TOP

  9. Dothostpro.com What is your DNS info?

    Primary name server: ns1.dothostpro.com
    Primary IP: 216.180.240.5

    Secondary name server: ns2.dothostpro.com
    Secondary IP: 216.180.240.6

    TOP

  10. How do I view my statistics?

    To view your statistics, please login into your Control Panel and click on the "Statistics" area circle.
    TOP

ANSWERS TO BILLING QUESTIONS:

  1. What name appears on Credit Card Statement?

    2Checkout is the name that appears on your credit card statement. TOP

  2. Can I upgrade my plan later?

    You can upgrade your plan anytime later. TOP

  3. How do I cancel my account?

    You can cancel your account by e-mailing us at support@dothostpro.com
    TOP

 

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