Presales Questions:
- How quickly will my account
be setup?
- Can I access and update
my website through FTP 24 Hours a day?
- Can you register a domain
name for me?
- Do you offer Money Back
Guarantee?
- How often is my site backed
up?
- Do you host Adult sites
and warez site?
- Do you host international
domain names?
- Will I get an email address @ my domain?
Technical Questions:
- Is PHP SafeMode turned
off?
- Am I allowed to use .htaccess
to password protect and do other things on my
site?
- What is the path to Send
Mail ?
- What is the path to Perl?
- What is the exact path
to my hosting account?
- What is the address to
my POP/SMTP Server?
- What is the address to
my control panel?
- Where should I put CGI scripts for my domain?
- Dothostpro.com What is
your DNS info?
- How do I view my statistics?
Account &
Billing Questions:
- What name appears on Credit
Card Statement?
- Can I upgrade my plan
later?
- How do I cancel my account?
ANSWERS TO PRE-SALES QUESTIONS:
-
How quickly will my account
be setup?
Your account is usually set-up within 24 hours
of signing up. Sometimes, it is within few minutes
or sometimes within few hours. But never more
then 24 hours. Upon submission of the on-line
order form, you will receive a confirmation
email with your password and instructions on
how to get started.
TOP
- Can I access and update my
website through FTP 24 Hours a day?
Yes, you can access and update your website through
FTP 24 hours a day.
TOP
- Can you register a domain
name for me?
Yes, we can register domain name for you or you
can do it yourself by going to the URL below.
Domain Registration Page
TOP
- Do you offer Money Back Guarantee?
Yes, we do offer 14-days no questions asked money
back guarantee. You can simply ask us for refunds.
No questions would be asked from you. TOP
- How often is my site backed
up?
Your website is backed on a weekly basis. But
keeping backups is no our responsibility. Your
site control panel allows you to make your own
back-ups. So please make sure to keep your updates
upto date. TOP
- Do you host Adult sites, warez
site or child pornography site?
Yes, we do allow you to host Adult Websites. But
we do NOT host warez site or child pornography
sites. TOP
- Do you host international
domain names?
Yes, we welcome international domain names. We
host domain names with any extension (something.com,
something.net, something.org, something.cc, something.anything).
TOP
- Will I get an email address
@ my domain?
You will actually have an infinite amount of email
addresses with any account. Any word before the
'@' sign of your email address will be valid.
You can have: sales@yourdomain.com, info@yourdomain.com,
anythingyoulike@yourdomain.com.
TOP
ANSWERS TO TECHNICAL QUESTIONS:
- Is PHP SafeMode turned off?
Yes! PHP SafeMode is turned off. But each PHP
script which is processed by the PHP Engine is
logged. TOP
- Am I allowed to use .htaccess
to password protect and do other things on my
site?
Yes! You are allowed to use .htaccess to password
protect your website and set another preferences
like preventing hot linking of images and etc.
TOP
- What is the path to Send Mail
?
Path to SendMail is /usr/sbin/sendmail . TOP
- What is the path to Perl?
Path to Perl is /usr/bin/perl . TOP
- What is the exact path to
my hosting account?
Depends on the server name you are on. Please
refer to the signup e-mail you received. TOP
- What is the address to my
POP/SMTP Server?
Your SMTP and POP, both servers are:
mail.yourdomain.com
TOP
- What is the address to my
control panel?
Again, please refer to the sign-up e-mail you
received. TOP
- Where should I put CGI scripts
for my domain?
If you are on the servers using the Ensim Control
Panel, then please place your CGI Scripts inside
the cgi-bin folder. But, if you are on the Cobalt
RaQ Server you can place your CGI Scripts anywhere
in your web folder. TOP
- Dothostpro.com What is your
DNS info?
Primary name server: ns1.dothostpro.com
Primary IP: 216.180.240.5
Secondary name server: ns2.dothostpro.com
Secondary IP: 216.180.240.6
TOP
- How do I view my statistics?
To view your statistics, please login into your
Control Panel and click on the "Statistics"
area circle.
TOP
ANSWERS TO BILLING QUESTIONS:
- What name appears on Credit
Card Statement?
2Checkout is the name that appears on your credit
card statement. TOP
- Can I upgrade my plan later?
You can upgrade your plan anytime later. TOP
- How do I cancel my account?
You can cancel your account by e-mailing us at
support@dothostpro.com
TOP
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